Customer email stops living in one person's inbox.
One inbox the whole team can see, on your own domain.
$429 for your first year — everything included.
Handed over working, not handed over to configure
- A shared inbox at your own address, taking real mail within 48 hours, and the administrator login is yours.
- Up to 10 people answering, each with their own login and their own signature.
- Every message visible to everyone, so nothing sits unanswered because one person is away.
- A note on the screen when a colleague is already typing a reply, which is what stops two answers going out.
- Saved replies for the questions you answer forty times a month.
- Assignment, status and follow-up dates, so a hard question does not quietly disappear.
- Full history on every customer, so the next person to reply can see the last six conversations.
- Nightly backups kept 30 days, and the whole mailbox exportable whenever you ask.
What you pay, and what it covers
Two figures. No line items, no setup charge broken out, and nothing you find out about after the invoice.
Your first year
$429
Once, before anything is built.
- The whole thing built, configured and tested before you see it.
- Your domain registered in your name and pointed at it.
- Cloudflare, the certificate and the monitoring, all in place on day one.
- Twelve months of me keeping it running.
- Your login, within 48 hours of payment clearing.
Every year after that
$319
Once a year, and only if you want another year.
- Your domain renewed, still in your name.
- Another twelve months of updates, patches, backups and monitoring.
- The same support, answered by the same person.
- Nothing rebuilt and nothing set up again — which is why it costs less.
This is an annual payment. One invoice, once a year. Nothing is billed monthly, nothing auto-charges, and no card is kept on file. I invoice you 30 days before renewal and you decide what to do — which is also why the reminder arrives while cancelling still costs nothing.
All figures in USD.
What the plan actually carries
| Storage | 20 GB |
| Bandwidth | 100 GB / month |
| Users | Up to 10 people answering |
| Capacity | Unlimited conversations |
| Backups | Every night, kept 30 days |
| SSL certificate | Installed, renewed and watched. No browser warnings on your address. |
| Cloudflare | In front of your domain, filtering traffic and serving pages from the nearest city |
| Support | Email, answered within 24 hours on business days |
| Runs on | FreeScout |
Need more? Extra capacity is available at any time — just ask. Nothing is rebuilt and there is no second setup fee.
Email on your own domain
The domain is already yours and already in the price. Mailboxes on it are the one thing that is not, and they are the cheapest upgrade in how your business reads to somebody who has never met you.
Business email
$79
A year, on top of your plan. Up to 10 mailboxes.
- you@yourcompany.com instead of a generic address. It is the first thing a client notices and the last thing they forget.
- Works in Outlook, Apple Mail, Gmail and on your phone. Nothing new to learn and nothing to install.
- SPF, DKIM and DMARC set up properly, so what you send actually lands in an inbox.
- Shared addresses as well — info@, sales@, support@ — pointing wherever you want them to.
- On the same invoice as everything else, renewing with your plan. Never a second bill from anyone.
Or not
—
Keep the address you already use.
- Your shared inbox works exactly the same either way.
- Nothing about the plan changes and nothing is disabled.
- You can add it later, at the same price, on your next invoice.
Say yes on the order form, or ask me about it first. Adding it a year from now costs exactly the same as adding it today.
What this does not cover
Stated plainly, so nobody finds out after paying.
- Paid add-on modules. The system itself is included; its optional modules are sold separately, so buy the licence and I install it.
- Writing your saved replies or your support policy.
- Live chat, a phone system, or anything that is not email.
- Custom integrations with software you already run, built to order.
- Moving an existing helpdesk across with its history. Every build starts empty; ask and I quote bringing it over.
Things I will do, quoted separately
- Bringing your old data over — Your new app arrives blank, and for most people that is the right way to start. If it is not — you have years of invoices, a real customer list, a library of course material — send me a sample and roughly how much there is, and I will quote moving it. It is usually less than people expect.
- Writing the words — Page copy, product descriptions, course material. I will tell you for nothing whether what you have is strong enough. Writing it from scratch is a separate job with a separate quote.
- Building something that is not there — A feature your business needs and the app does not have. Describe what should happen and I will tell you honestly whether it is an afternoon or a fortnight before either of us commits.
- More room — Storage, bandwidth, users or any other cap on your plan. Ask and I quote the difference. Nothing is rebuilt and there is never a second setup fee.
How your shared inbox gets built
Answer nine questions about your team, which addresses land in it, and your domain.
I confirm the addresses and who answers what, then invoice.
You pay. I register the domain, deploy it, connect every mailbox and send a test message through it end to end.
Within 48 hours your team is logged in and the next customer email lands where all of you can see it.
Before you order
How is this different from a shared Gmail account?
A shared account has no idea who is doing what. Two people answer the same customer, a third assumes somebody else did, and nobody can tell which. This shows you who has a message open, who replied, what is still waiting, and the whole history with that customer. Same email, minus the guessing.
Do our customers know they are emailing a system?
No. They email support@yourcompany.com and get a reply from a person with a name and a signature. There is no ticket number, no "do not reply to this message", and no portal to log into unless you decide you want one.
Can we keep using Outlook or Gmail as well?
You can, but the value goes with it. The point is that everything lands in one place everyone can see. What most teams do is keep their personal mailbox for personal mail and move the shared addresses — support@, info@, sales@ — into here.
What happens when we grow past 10 people?
Email me and I quote the extra seats. Nobody is locked out mid-month and no feature switches itself off while an invoice is being agreed.
Is our customer email actually private?
It sits on a server I manage, at your own domain, behind your own logins. Nothing is shared, sold or used to train anything. I can see it because I administer the machine; nobody else can, and you can ask for the lot back as a full export within five business days.
Ready when you are
Eight quick questions, about two minutes. No account, no payment on this site — you get an invoice and you decide.
Rather talk it through first? Book a 20-minute call ↗
The deal, in four lines
- Your data is yours Ask for a complete export whenever you want it and you have it within 5 business days, at no cost.
- Leaving is simple Give 30 days notice before your renewal date and nothing further is charged. No exit fee, no penalty.
- The domain is in your name You are the legal registrant from the day it is bought. Ask for a transfer and it goes wherever you want it.
- Live within 48 hours Measured from your payment clearing, as long as your intake answers are complete. If anything holds it up, you hear it from me first.