AWS Monitoring & Alerting
Alerts that fire when customers are affected, and stay quiet the rest of the time.
From $299 2–4 days
Emergency AWS Incident Response
Something is down, burning money or possibly compromised. A flat triage fee, then hourly.
Price and scope
$249
What moves it up
- Nothing changes the triage fee — it is flat, and it covers the first two hours
- Beyond that it is hourly, at a rate stated before the work continues
- Outside the coverage window it is a higher hourly rate, and it is best effort rather than a promise
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What actually goes wrong
The expensive part of an incident is almost never the fix. It is the first hour, spent changing things — restarting instances, rolling back a deploy, resizing a database — in an order nobody is recording, so that when something does help, nobody can say which change it was. By the time an experienced pair of hands arrives, the evidence of what actually happened has been overwritten by the attempts to repair it, and a fifteen-minute diagnosis has become an afternoon.
How I find it
CloudTrail for the last few hours first, before touching anything — what changed, and whenThe alarm history, to establish when it actually started rather than when it was noticedA written change log from the moment I join, so the repair does not destroy the diagnosisRead-only access to look, and write access only when there is something specific to do with it
What you get
- A stated cause, or a stated best hypothesis with what would confirm it — never a vague reassurance
- The immediate mitigation, and whether it is a fix or something holding until Monday
- A written timeline of what happened and what was changed, including by you before I arrived
- The two or three things that would stop it recurring, quoted separately and not sold in the moment
Questions
What are your actual response hours?
Sunday to Thursday, 09:00 to 18:00 EET. Outside that I will look if I see the message and the rate is higher, but it is best effort and I will not pretend it is anything else. If you need guaranteed cover at 3am, you need a team, and I would rather say so now than during your outage.
What does the triage fee actually get me?
The first two hours: access, orientation, and a stated cause or a hypothesis with a way to test it. Most incidents are diagnosed inside that. Anything beyond continues hourly, agreed with you at the point it becomes necessary rather than added to an invoice afterwards.
I think we have been compromised. Can you help?
For the AWS side — containing access, rotating credentials, reading the trail, establishing what was reached — yes. Formal forensics and anything that has to stand up legally is a specialist discipline and I will tell you to get one rather than improvise. Do not delete anything before we talk.
Is it cheaper if I already have a plan with you?
Yes. On the Business and Advanced plans, incident assistance inside the coverage window is included rather than charged, because by then I already know the environment — which is most of what the triage fee is buying here.
If this is not quite it
AWS Backup & Disaster Recovery
Backups covering everything that matters, and one of them restored and timed in front of you.
From $449 2–5 days
Want this done?
Tell me what you are running and I will come back with a fixed price and a date. If it turns out you do not need this, I will say that instead.
Prefer to talk? Book a free call ↗ · Or hire me on Upwork ↗ · Typical reply within one business day.
Before you enquire
When I answer
Sunday to Thursday, 09:00–18:00 EET. Outside that I will still look, but I will not promise a time.
No 24/7 desk, and I will not pretend otherwise
One person, one time zone. If round-the-clock cover is what you need, you need a team, and I will say so rather than sell you a plan that cannot deliver it.
Your AWS bill stays yours
You pay Amazon directly and you keep control of the account. Nothing here resells your infrastructure or sits between you and your own billing.
A price that starts with "from" is a starting price
Every service page lists exactly what pushes a quote above it, before you ask. You get a fixed number in writing before any work begins.