Building a Salesforce AI Assistant on Amazon Bedrock Without Leaking Your CRM

The demo works, then someone sees records they shouldn't. Nothing errors. Here's how to build a Salesforce AI assistant with Amazon Bedrock that respects your sharing model: which doors AWS and Salesforce just closed, why identity propagation is the failure mode that bites, and how to shape the tool surface so the agent can't wander.

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Zendesk Data Integration with AWS Glue Zero-ETL: The Delete Gap That Skews Your Numbers

AWS Glue zero-ETL replicates seven Zendesk entities, but only three of them ever remove a row. Here is how that gap quietly skews CSAT and knowledge base counts, plus the three IAM layers to wire, the two settings you cannot change after creation, and the CloudWatch metrics that make drift visible before someone spots it in a meeting.

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Run It Twice, Get Two Answers: Building an ETL Pipeline From Zoho CRM to Amazon S3

You re-run the same extract for the same window and get a different set of rows. Nothing errored. You were paginating a result set that kept changing while you read it. Here's how to build a Zoho CRM to S3 pipeline whose runs are repeatable, from closed read windows to Bulk Read and deletions.

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